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Delete your account

You can ask us to delete your mtivi account and the data associated with it.

How to request

Sign in at my.mtivi.app, open Account, and choose “Delete my account”. If you cannot sign in, email support@mtivi.app from the address on the account.

What is deleted

Your account, the devices linked to it, the playlists you saved, and any cloud-synced data such as favorites, watch progress, collections, and settings.

What is retained

Transaction and billing records where we are required to keep them by law, and limited records needed to prevent abuse. These are kept only where required and are not used to re-create your account.

How long it takes

Requests are actioned within a reasonable period after we confirm them.

Contact

MTIVI LLC, support@mtivi.app.

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