Help Center
What can we help you with?
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- How to install mtivi on an Android TV box, Fire TV Stick or phone
- Link your TV to your mtivi account with the Device ID and Key
- What the Device ID and Device Key are, and where to find them
- Add your first playlist to mtivi: Xtream, M3U or portal
- What the free plan includes, and what the 7-day trial adds
- Find your way around mtivi: Home, Live TV, Movies, Series and the Planner
Xtream Codes
M3U and files
MAG and Stalker portals
Managing playlists
- Playlist and guide formats mtivi accepts
- Switch between playlists without typing your logins again
- How many playlists each mtivi plan allows
- Build your Ultimate Playlist: pick categories from every playlist you own
- Refresh, edit or delete a playlist in mtivi
- Manage your playlists from a phone or computer
- See when your playlist subscription expires
- Sort and hide the categories your playlist gives you
Live TV
- Find a channel fast: search, channel numbers and the guide
- See a channel before you leave the one you are watching
- Make a twenty thousand channel list yours in one evening
- Keep the channel numbers your playlist gave you
- Watch up to six live channels on one screen
- Your channels in the TV's own Live TV app, and your titles on the home screen
Movies and series
- Browse movies and series: Spotlight, Library and the filters
- Continue watching, watched state and marking a season
- Download movies and episodes to watch without internet
- Where posters, plots, cast and ratings come from
- Clean up messy channel and movie titles
- Play your own videos, from the device or a USB drive
- Teasers: decide what to watch by swiping trailers
Picture and sound
Casting and the mini player
The TV guide
Recording
Catch-up and reminders
- Turn on the subtitles that came with the stream
- Add your own subtitle file to a movie or episode
- Subtitles on a channel that has none, written on your TV as it plays
- Watch a channel in a language you do not speak
- How the AI translation allowance works
- Use your own AI key for unlimited translation
- Fix subtitles that are out of sync
- Change how subtitles look
- Change the language of the app
Devices
Cloud sync and backup
Plans and payment
Playback problems
Playlist and login errors