Skip to content How to buy a plan, and what happens after you order
Placing the order and paying are two steps, on purpose. Here is the whole path, with the methods we take.
mtivi separates placing an order from paying for it, so you are never pushed through a payment form before you know what you are buying.
The path
- Choose your plan
From the plans section of mtivi.app, or from the upgrade prompt in the app.
- Pick the device it is for
Plans attach to a device. Link the device first if it is new: Link your TV to your account.
- Place the order
The order is created and you land on its payment page.
- Pay with the method you prefer
The page holds everything you need for that method.
- We confirm it
Your plan switches on for that device, and you get an email. Reload the app on the TV if it has not noticed yet.
Methods we take
PayPal, Cash App, and crypto: Bitcoin, USDT on TRC20, USDC and Litecoin. Card payment is not live yet.
Your payment page stays reachable. The link in your order email opens it again by its own key, so you do not have to sign in to finish paying later.
If something goes wrong
Email support@mtivi.app with your order number. Do not place a second order for the same device: we would rather fix the first one than refund a duplicate.
See also Refunds and cancelling.
