Skip to content What each mtivi error message means
mtivi shows the real reason instead of a generic failure. This is the whole list, translated.
Errors in mtivi carry the real code and a plain reason, because “something went wrong” helps nobody. This is what each one means and who can fix it.
Your playlist and your service
| Reason | Meaning | Who fixes it |
|---|---|---|
| Max connections | Too many streams at once on your playlist | You, or your service |
| Wrong username or password | The login was refused | You |
| Subscription expired | The playlist has ended | Your service |
| Account disabled | The playlist was switched off | Your service |
| Access denied | Refused, often a blocked or region-locked line | Your service |
| Not found | That channel or title is no longer on the playlist | Your service |
| Too many requests | The server is rate limiting you | Wait, then retry |
| Server error, Server refused | Their server failed | Your service |
| Device refused | The portal will not accept this device, usually the MAC | Your service |
Your network
| Reason | Meaning |
|---|---|
| No internet | The device has no connection at all |
| Can’t reach server, Connection refused | The address answered nothing, or refused |
| Connection timed out | It started and then stopped answering |
| Secure connection failed | The certificate could not be trusted |
| Unsecured connection blocked | The stream is plain HTTP and was blocked. Ask your service for HTTPS |
The stream and the device
| Reason | Meaning |
|---|---|
| Decoder failed, Format not supported | This device cannot decode that stream. See Format not supported |
| Broken stream data | What arrived was malformed. Refresh the playlist or try another copy |
| Stream ended early | The source stopped sending |
| Fell behind live | The player lost the live edge and is rejoining |
| DRM error | The license for a protected stream could not be obtained |
| Storage full | No room left for a recording or a download |
Tell support the exact line. The error text plus its code tells us in seconds what took ten messages to guess. See What to send support.
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