Skip to content Move your plan to a new TV or a replacement box
Your paid period moves with you when a stick dies or you upgrade the TV. Here is exactly what moves.
Boxes break and get replaced. A plan you paid for is yours, so it can be moved to the device that replaces the old one.
Move it
- Link the new device first
It needs to be on your account before it can receive anything. See Add a second device.
- Open mtivi.app, sign in, open Devices
Both devices are listed.
- Transfer the activation to the new device
The remaining paid time moves across.
- On the new device, reload
It picks up the plan within moments.
What moves and what stays
| Moves | Stays behind |
|---|---|
| The remaining paid period and its plan | Recordings and downloads, which are files on the old device |
| Any feature adjustments made for that plan | Favorites and layout, unless the plan includes cloud sync |
The old device drops to Free. It keeps everything already created there, as always.
Transferring needs a live paid period. A free or trial device has nothing to move, so the option only appears on a device holding a paid plan.
Getting your setup across too
On a plan with cloud sync your setup is already on the account, and a backup exported from the old box covers the rest: Export a backup and restore it.
Related reading: moving to a new device without starting over.
