Refunds, renewals and cancelling

The refund window, what we can and cannot refund, and how to stop a renewal.

1 min readUpdated 20 Sep 2026

The full terms are on the Refund Policy page. This is the short version.

The money-back window

You have 14 days from payment to ask for a refund. What you get back depends on how quickly you ask.

When you ask	What you get
Within 24 hours of paying	A full refund
Between 24 hours and 14 days	A 50 percent refund
After 14 days	Not eligible

What we cannot refund

We can refund what you paid us for mtivi. What you paid your IPTV service is between you and them.

Renewals

Renewals are generally not refundable. Cancel before your next billing date to avoid one: you keep access until the end of the period you paid for, then the device moves to Free.

Bought through an app store?

If you paid through Google Play or another store, that store handles the refund under its own rules. Ask them, not us.

How to ask

Email support@mtivi.app from your account email with your order details. We aim to answer within a few business days.

Talk to us before your bank. A chargeback takes weeks and suspends the account while it runs. An email usually settles it the same week.

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